Nigel Hammond— Making SaaS Sticky

What’s it like to be in a company that goes from 13 people to 750 people in 5 years? Why would anyone run a business that loses money on purpose? How do you manage customers who were oversold and are now disappointed in your product?

These are some of the question Tom asks customer success and SaaS veteran Nigel Hammond, co-founder of Foresight, a B2B SaaS application focused on helping SaaS companies deliver on the last mile of customer success.

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Tom Noser
Amin Haidar—Managing Product Managers

Amin Haidar, Director of Product Management at Asurion, talks about how he mentors and manages project managers and how Asurion decides what software development to prioritize and how to hold teams accountable. This one may be our best yet for practical advice about how to be and lead great product managers.

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Tom Noser
Teja Yenamandra—How you know it's time to raise money

Why would you take on investors when you already had a profitable business you had boot strapped yourself? Is the advice you get from investors as important as the money? Are remote software teams as popular post pandemic as they were during COVID? These are some of the questions we ask Teja Yenamandra, CEO and co-founder of Gun.io, a platform for matching tech talent with the best organizations.

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Tom Noser
Ben Kettle – Product and sales are the same job

Ben Kettle, head of growth for Gun.io, a technology company dedicated to helping tech talent love who they work with, talks about what sales and product management have in common, how he finds great talent, and why listening and being good to others gives you power. Ben ran a sales consultancy for tech businesses before joining Gun.io. Ben writes about hiring at his Substack lyingtoourselves.com . Along with being a sales and product leader, Ben is an avid cyclist, ex-senior consultant with Deloitte and BearingPoint, former product manager for Asurion, and ski bum at the Four Seasons Jackson Hole.

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Tom Noser
The Tyranny of Genius: How the idea of individual genius holds us back from community, discourages risk taking, and obscures truth.

The model of the individual genius does not encourage great thinking because thinking is a group activity.

There is no such thing as a completely original thought. Individuals can have insights, but groups of people create works of genius. Our approach  to thinking and the manner in which we implement our ideas is what helps genius flourish.

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Mary Frances Noser
Katie Reilly – Winning is When All Boats Rise

Katie Reilly, long-time product management leader, describes how product management is the glue between technology, sales, and go-to-market and how any organization can benefit from product management. Tom asks Katie how she applies product management to her own life. Katie tells how winning is when all boats rise - helping others achieve outcomes and how improving the offering of a business leads to better outcomes for the business.

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Tom Noser
Benevolent Capitalists

Effective Altruism (EA), a trendy topic among technologists, advocates removing personal passions from giving decisions and relying on pure logic. We thought it would be interesting to look at the benevolent capitalists of the past and present to see how their excess capital shapes the world.

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Ashley Briggs
Robert Carroll – Interface design and asking, “What do you want to achieve?”

Robert Carroll, leader of award winning product and marketing teams and successful entrepreneur, talks about the differences between managing physical products and software, interface design, and why it's important to know what you want to achieve when you start a business. Robert tells about balancing his professional goals with raising his children, including a daughter with special needs. Robert also discusses his version of servant leadership and what he wants out of the final stage of his career.

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Tom Noser
John Farkas – Collaborative Leadership

Entrepreneur and marketer John Farkas tells how he created a digital agency built around the power of story telling. John discusses his background in theater and how that shaped his views about communication, business, leadership, and collaboration.

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Tom Noser
Hard Truths: The Psychology of Subsidies

Every major industry – from defense to agriculture to education – receives significant dollars from federal, state, and local governments.

If voters think subsidies are a corrupt and inefficient use of tax dollars, are they right?

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Joe Noser
Do government subsidies work?

Corporations and wealthy individuals spend billions to influence local, state, and federal lawmakers. That influence is used, at least in part, to convince lawmakers to subsidize the work in which the influencers are engaged.

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Tom Noser
Chris Gann – Only Fools are Certain

Chris Gann, Vice President of Product for VerityStream, believes it's better to be skeptical than confident, but customers demand confidence. Chris's long history of working in innovation and technology has taught him the core of product management is knowing you don't know, working to get smarter, and always remaining open-minded.

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Tom Noser